Frequently Asked Questions

What kind of company is PokerPincher?
At PokerPincher, we provide quality poker supplies at reasonable prices. As a company, we value your business and strive to provide you with excellent customer service. Your satisfaction is our top priority and it's our #1 goal to keep you as a returning customer.

Our goal is simple- We try to provide you with a great selection of products at reasonable prices. We pride ourselves on being a dependable company for you.

Please contact us at info@pokerpincher.com with any questions or comments. We try to answer all inquiries within 24 hours.

Is my checkout secure?
Yes. Your checkout is protected with industry-leading security, encryption, and fraud prevention systems. Once your payment is complete, you will be emailed an order confirmation. If you have any questions, please contact us at info@pokerpincher.com.

Can I place an order by fax?
Yes. If you prefer, you can fax your order to us. Click the icon below to download and print a fax order form. Fax your completed order form to (206) 222-2554.

PokerPincher.com
fax order form

(You will need Adobe Reader to open the file. You can download it here.)

How many chips do I need?
The following is a rough guide on the number of chips you'll need. Bear in mind that depending on the variation of poker you're playing, your mileage may vary.

Number of players	Number of chips
3-4	300 or 400 chips
5-6	400 or 500 chips
7-8	500 or 600 chips
9 or more	1000 chips

Clay vs Composite poker chips. What's the difference?

Choose between all clay, clay composite, or composite poker chips. All of these chips are perfect for home games.

All Clay Poker Chips These chips are made of pure clay, and have the same feel of a real casino poker chip. They make the same sound as casino chips when they are shuffled. All clay poker chips often break down after a long period of use, but with proper care, they can last longer. After a few months of use, all clay chips will round out and have a vintage look. All clay chips are usually lighter in weight, for example, 9 or 10 grams.

Clay Poker Chips (Clay Composite)

These chips are actually called Clay Composite because the mold of the chip is made completely of clay, but they contain a metal insert inside the chip. This increases the overall chip weight. Clay composite chips are usually heavier in weight, for example, 11.5 or 13.5 grams.

Composite Poker Chips

Composite poker chips are sometimes referred to as ABS composite. Composite poker chips are very durable and will usually last a lifetime if handled with proper care. These chips are made of a hard compressed plastic material, and feel similar to a Clay Composite chip. Composite poker chips also have a metal insert to adjust the chip weight. Composite poker chips are usually average in weight, for example, 11.5 grams.

 

What is your return policy?
You can view our Shipping & Exchange policy here.

What about your availability of products?
We make every effort to keep our web site updated with in-stock items. However, we cannot guarantee the availability of all items. Should an item you decide to purchase be unavailable, we will contact you to let you know if it may be backordered. If not, we will cancel the item from your order and/or process a refund for that item.

What about your accuracy of information?
PokerPincher attempts to be as accurate as possible in our pricing, as well as our typographical and photographical descriptions of products. However, we cannot guarantee that product descriptions, specifications, pricing, or any other content on PokerPincher  is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, informational, technical, or other error, PokerPincher shall have the right, at our sole discretion, to either honor the displayed price or refuse and/or cancel any orders placed for that product(s) at the incorrect price. All images used on our site are for representational use only. All products will be as described on the item description (text only).